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iModWatch Return & Refund Policy

At iModWatch, we strive to ensure customer satisfaction and hope you enjoy our products. By completing a purchase from our store, customers agree to adhere to the terms and conditions outlined in this Return & Refund Policy. Please read the details below carefully:

Eligibility for Returns, Exchanges, and Refunds

1. Unused Condition: Items must be unused, in their original condition, and in their original packaging to qualify for a return, exchange, or refund.

2. Return Window: Returns, exchanges, or refunds must be requested within 30 days of purchase.

3. Non-Eligible Items: Items that have been used, damaged, or are not in their original packaging will not qualify for returns, exchanges, or refunds.

Partial Returns (For Orders with Multiple Items)

1. Customers purchasing multiple items and wishing to return only part of the order may do so within the return window, provided the returned item(s) meet the eligibility criteria.

2. Refunds for partial returns will be calculated based on the price of the returned item(s).

• If the order included any promotional discounts (e.g., “Buy 3, Get 10% Off”), the refund will be adjusted to reflect the updated value of the remaining items.

• Example: For a $100 order with a 10% discount, returning 1 item will result in a refund based on the adjusted price without the bulk discount applied.

Shipping & Cancellation Fees

1. Shipping Fees:

• Original shipping fees are non-refundable.

• Customers must bear the return shipping cost for returned items.

2. Cancellation Fees:

• If a refund is requested before shipment, no shipping fee will be charged.

• A non-refundable 7% cancellation fee (imposed by the payment gateway) will apply.

How to Initiate a Return, Exchange, or Refund

To request a return, exchange, or refund, please contact us at info@wrwatches.com with the following details:

1. Order number.

2. A clear description of the item(s) you wish to return or exchange.

3. Reason for the return or refund.

4. Supporting documentation or photos of the item (if applicable).

Our team will provide detailed instructions for the return process and assist with any concerns.

Processing Time

Refunds will only be processed:

1. After the returned item(s) are received and inspected for eligibility.

2. Refunds will be issued to the original payment method within 7-10 business days of approval.

Important Considerations

1. By completing a purchase on our store, customers agree to abide by this policy, including all return, refund, and cancellation conditions.

2. Customers who are unwilling to bear the return shipping fees or cancellation fees are strongly encouraged to think carefully before purchasing.

3. Refunds are strictly conditional upon compliance with the rules outlined above.

We value your business and aim to make every interaction smooth and transparent. For further inquiries, feel free to reach out to us at info@wrwatches.com. Thank you for choosing iModWatch!